Refund policy
Please note that all personalized items, including name, initial styles, and any custom orders, are considered final sale and cannot be returned or exchanged.
At our store, we're happy to offer returns or exchanges for non-personalized pieces within 14 days of receipt, as long as they are unused, unworn, and in their original condition. If you receive a defective item, we will gladly process a return or exchange for you.
Items must be returned in the original packaging. Shipping charges are non-refundable. We do not provide a prepaid shipping label for returns. All shipping and handling costs are covered by the customer.
To initiate a return or exchange, please email support@labenijewelry.com and include your name and order #.